Home Laboratories and Reagent Supply Laboratories and Reagent Supply Please enable JavaScript in your browser to complete this form.Name *FirstLastDepartment *Job Role *AECI Water LaboratoriesGeneral Satisfaction (Overall Pulse)How would you rate your overall satisfaction with the laboratory's service in the past year? Selected Value: 0 (1 = Very Dissatisfied, 5 = Very Satisfied)Did the lab’s performance meet your clients' expectations? *YesNoTimeliness and Reliability (Turnaround Times)How satisfied are you with the turnaround time (TAT) of test results? Selected Value: 0 (1 = Very slow, 5 = Very fast)How consistent is the lab in meeting promised turnaround times? Selected Value: 0 (1 = Inconsistent, 5 = Highly consistent)How often do your clients experience delays in receiving reports? *AlwaysOftenSometimesRarelyNeverAccuracy and ReportingHow would you rate the accuracy of the lab reports? Selected Value: 0 (1 = Frequently inaccurate, 5 = Consistently accurate)How easy is it for you to interpret the lab reports for your clients? Selected Value: 0 (1 = Very hard, 5 = Very easy)How effectively does the lab correct errors when they occur? Selected Value: 0 (1 = Poorly, 5 = Excellent)Communication and Support (Lab Staff)How would you rate the responsiveness of the lab staff to your inquiries? Selected Value: 0 (1 = Slow, 5 = Prompt)When you have a critical issue, how quickly does the lab resolve it? Selected Value: 0 (1 = Very slow, 5 = Very fast)Are the lab technicians/microbiologist accessible for consultation when needed? Selected Value: 0 (1 = Never, 5 = Always)How would you rate the professionalism of the lab staff? Selected Value: 0 (1 = Poor, 5 = Excellent)Open-Ended Feedback (The “Why”)What is the single biggest roadblock the lab creates for your sales process? *What could the lab team do to help you close more deals or retain clients? *Please describe a recent positive or negative experience with the lab. *Any other comments to help us improve our service to you? *AECI Water Reagent Supply:Accuracy and ReportingOverall, how satisfied are you with the support provided by the reagent supply team? Selected Value: 0 (1 = Not at All, 5 = Very)What is the one thing the team could do to improve your experience? *Inventory Availability and AccuracyHow often are the reagents/items you need in stock when requested? Selected Value: 0 (1 = Never, 5 = Always)How satisfied are you with the notification process when an item has a long lead time or goes out of stock? *Not at AllReasonableVeryOrder Processing and TimelinessHow satisfied are you with the speed of order fulfillment? Selected Value: 0 (1 = Not at All, 5 = Very)How frequently are orders delivered to the customer on time? Selected Value: 0 (1 = Never, 5 = Always)How easy is it to place an order or request a stock check? Selected Value: 0 (1 = Difficult, 5 = Extremely)How would you rate the turnaround time for urgent/rush orders? Selected Value: 0 (1 = Poor, 5 = Great)Communication and SupportHow responsive is the reagent supply team to your queries or special requests? Selected Value: 0 (1 = Not at All, 5 = Very)How would you rate the helpfulness and friendliness of the reagent supply staff? Selected Value: 0 (1 = Poor, 5 = Excellent)How well does the reagent supply team handle order discrepancies or shipping errors? Selected Value: 0 (1 = Poor, 5 = Excellent)Product Quality and HandlingHow satisfied are you with the condition of products upon delivery to the customer? Selected Value: 0 (1 = Not at All, 5 = Very)How would you rate the packaging of reagents, particularly for cold chain or sensitive items? Selected Value: 0 (1 = Poor, 5 = Excellent)Have you received any complaints from customers regarding the handling or expiration dates of items? *YesNoOpen-Ended QuestionsWhat is the biggest challenge you face when working with the reagent supply team? *Can you share an example of a time when the reagent supply team went above and beyond for you? *What specific, recurring problems with inventory are preventing you from closing sales? *Submit
